FEI is led by an accomplished team of nationally recognized health information technology experts, including individuals who have served as state Medicaid directors, account managers, and key leaders of critical technology initiatives within the U.S. Department of Health and Human Services.
Our team is prepared to provide end-to-end solutions for complex, multi-tiered projects and programs. Over the last 20 years, our experience in social services, behavioral health, and cutting-edge information technology has informed projects ranging from data modernization efforts to emergency relief missions.
Rapidly embed technical experts in your teams for all phases of software and application development.
We quickly assess and identify needed IT resources to meet your business objectives. Then we recruit, screen and install highly trained IT specialists with the required technical skill sets. Newly hired staff are continually monitored and evaluated, to ensure optimal performance for partner agencies.
Our team of experts provides knowledgeable help, training and troubleshooting assistance to FEI-hosted systems users. Our help and service desk professionals address incident and problem management; change, configuration and release management; service requests; and knowledge management. They provide help, training, and troubleshooting assistance to the entire user community for our systems.
The help and service desk operates between 7:00 a.m. and 7:00 p.m. ET and provides the assistance by email, phone and internal feedback communications. When needed, we scale up to provide 24/7 help.